Shipping and Returns
Rest assured that here at CoCo we pride ourselves on delivering exceptional customer service to our clients, putting full customer satisfaction above all else. All products are packed professionally and sent via fragile service to ensure maximum protection. If you have any questions don’t hesitate to email us now.
Our standard flat rate for shipping within Australia is $5.95. Purchases of $50 or over will be shipped free of charge within Australia.
Postage and Handling
CoCo uses Australia Post & courier services for most online deliveries within Australia. All orders are trackable and generally take between 2-7 days after purchase, depending on the destination and made to order status. Any items listed as backordered at the time of checkout indicates an arrival date will be advised and confirmation will be emailed 2-3 days after purchase, this includes any dispatch delays.
VIC ( metro ) 2-3 days standard
WA ( metro ) 5-10 days
NSW ( metro ) 3-5 days
ACT ( metro ) 5-8 days
TAS ( metro ) 3-5 days
QLD ( metro ) 5-10 days
SA ( metro ) 1-2 days
Express Shipping available at checkout $40.00 AUD
If your order is to be shipped to a destination outside of Australia please email us at firstname.lastname@example.org for a shipping quote. Please note that some countries may have import restrictions on certain materials and we advise local customs regulations and any import duties be checked prior to placing an order for shipping outside of Australia.
Deliveries are made Monday to Friday (Public holidays excepted). Please provide a secure delivery address. If there is no one available to receive the parcel the Courier will email with redelivery or Parcel Point Collection information. Courier companies or Australia Post will leave a card with collection information. The parcel can then be picked up at your local post office or local Parcel Point Collection point during their normal opening hours. CoCo is not responsible for lost or stolen parcels.
We are 100% confident in our products. If you are not completely satisfied with your purchase, you can return your order within 14 days for a full store credit.