SHIPPING, EXCHANGE & REFUND POLICIES
Our team is dedicated to getting your orders out quickly — all in-stock items are dispatched within 48 hours, ensuring you receive your purchase as soon as possible. At CoCo, we pride ourselves on exceptional customer service and ensuring every order meets your expectations from start to finish.
All items are professionally packed and sent via a fragile service for maximum protection.
Shipping Rates
- Orders under $60: $12.95 flat rate within Australia
- Orders $60 and over: FREE shipping within Australia
- Express Post: $25.00 flat rate
Post Estimated Delivery Times
Standard Shipping (2–7 business days)
- VIC (Victoria): 2–5 business days
- NSW (New South Wales): 2–5 business days
- QLD (Queensland): 3–6 business days
- SA (South Australia): 3–5 business days
- TAS (Tasmania): 3–6 business days
- WA (Western Australia): 5–7 business days
- NT (Northern Territory): 5–7 business days
Express Post (1–3 business days)
- VIC (Victoria): 1–2 business days
- NSW (New South Wales): 1–2 business days
- QLD (Queensland): 1–3 business days
- SA (South Australia): 1–2 business days
- TAS (Tasmania): 1–2 business days
- WA (Western Australia): 2–3 business days
- NT (Northern Territory): 2–3 business days
Delivery Details
- Deliveries are made Monday to Friday (public holidays excluded).
- Please provide a secure residential delivery address. If no one is available to receive the parcel, re-delivery or parcel collection instructions will be provided.
CoCo is not responsible for lost or stolen parcels.
Returns & Exchanges
Changed your mind? We get it—art is personal! If your purchase isn’t quite right, you can return it within 7 days of receiving it (in new condition) for a store credit.
For returns, exchanges, or reporting faulty items:
- Contact us within 7 business days of delivery.
- Return postage must be covered by the customer, and items must be in original safe packaging.
Please note: Returns cannot be processed after 15 business days or if items are not returned in original condition.
Questions? Text us at 0416 575 561 or fill out the form below.