SHIPPING, EXCHANGE & REFUND POLICIES

Rest assured that here at CoCo we pride ourselves on delivering exceptional customer service to our clients, putting full customer satisfaction above all else. All products are packed professionally and sent via fragile service to ensure maximum protection. If you have any questions don’t hesitate to contact us below.

Christmas 2021 Delivery Times:

Our team are working hard despatching orders on time, but deliveries may be delayed by Australia Post due to COVID-19.

Australia Post are experiencing delivery delays at the moment with standard deliveries with increased parcel volumes and Covid-19 safe requirements. As a result of this, they are unable to guarantee their usual delivery times.

For fast delivery choose Express Delivery at checkout.

To ensure you receive your order before Christmas, please refer to the cut-off dates below.

Orders must be placed by 11:59pm AEDT on the dates stated.

Orders made after recommended postage dates will most likely be delivered after Christmas.

State / Territory Standard Delivery Cut Off Date Express Delivery Cut Off Date
Australian Capital Territory 13/12/2021 17/12/2021
New South Wales 13/12/2021 17/12/2021
Northern Territory 7/12/2021 12/12/2021
Queensland 12/12/2021 17/12/2021
South Australia 12/12/2021 17/12/2021
Tasmania 11/12/2021 17/12/2021
Victoria 13/12/2021 18/12/2021
Western Australia 7/12/2021 14/12/2021

 

Shipping Rates:

Our standard flat rate for shipping orders under $50.00 is $7.95 within Australia . Purchases $50 and over will be shipped FREE of charge within Australia.

Express post for orders are $40.00 if your gift is less than $40.00 to send our staff will automatically refund you the difference. 

Postage and Handling:

CoCo uses Sendle for all online deliveries within Australia. Express Post orders are sent via Australia post. All orders are trackable and generally take between 2-7 days after purchase, depending on the destination and made to order status. Any items listed as pre ordered at the time of checkout indicates an arrival date will be advised and confirmation will be emailed 2-3 days after purchase, this includes any dispatch delays.

International Orders:

If your order is to be shipped to a destination outside of Australia please contact us below for a shipping quote. Please note that some countries may have import restrictions on certain materials and we advise local customs regulations and any import duties be checked prior to placing an order for shipping outside of Australia.  

Delivery To You:

Deliveries are made Monday to Friday (Public holidays excluded). Please provide a secure residential delivery address. If there is no one available to receive the parcel the Courier will email with re delivery or Parcel Point Collection information. Courier companies or Australia Post will leave a card with collection information. The parcel can then be picked up at your local post office or local Parcel Point Collection point during their normal opening hours. CoCo is not responsible for lost or stolen parcels.

CoCo Products are Designed for Life & We're Passionate About That. 

We understand art is personal and people need to sometimes see how it feels and looks in their space before they buy. If you change your mind after the first 7 days of your purchase, you can return it to us (in its new condition) and we will happily offer you a store credit towards your next order after we receive and process your return.

To start an exchange or store credit, or report a faulty/defective item, please contact us via the below form within 7 business days of receiving your order. If 15 business days have gone by, we, unfortunately, cannot process your request.

Please note, that all postage costs for returns & exchanges must be covered by the customer and any returned items must be in the original safe packing. Items that do not meet these criteria are non-returnable.

*Please do not send us anything before first getting in touch.* 

Have a question? We would love to hear from you.