SHIPPING, EXCHANGE & REFUND POLICIES

Rest assured that here at CoCo we pride ourselves on delivering exceptional customer service to our clients, putting full customer satisfaction above all else. All products are packed professionally and sent via fragile service to ensure maximum protection. If you have any questions don’t hesitate to contact us below.

Shipping Rates:

Our standard flat rate for shipping orders under $50.00 is $7.95 within Australia . Purchases $50 and over will be shipped FREE of charge within Australia.

Express post for orders under 5 kilo's are $40.00. 

Postage and Handling:

CoCo uses Sendle for all online deliveries within Australia. Express Post orders are sent via Australia post and they guarantee next business day for metro areas if you order before 9:00amEST and the product is in stock. All standard orders are trackable and generally take between 2-7 days after purchase, depending on the destination and made to order status. Any items listed as pre ordered at the time of checkout indicates an arrival date will be advised and confirmation will be emailed 2-3 days after purchase, this includes any dispatch delays.

International Orders:

If your order is to be shipped to a destination outside of Australia please contact us below for a shipping quote. Please note that some countries may have import restrictions on certain materials and we advise local customs regulations and any import duties be checked prior to placing an order for shipping outside of Australia.  

Delivery To You:

Deliveries are made Monday to Friday (Public holidays excluded). Please provide a secure residential delivery address. If there is no one available to receive the parcel the Courier will email with re delivery or Parcel Point Collection information. Courier companies or Australia Post will leave a card with collection information. The parcel can then be picked up at your local post office or local Parcel Point Collection point during their normal opening hours. CoCo is not responsible for lost or stolen parcels.

CoCo products are designed for life & we're passionate about that. 

So, if a purchase does not meet our sustainable standard, you will be entitled to a full refund.

If you are not satisfied within the first 10 days of your purchase, you can return it to us (in its new condition) and we will happily accept your return and process a refund.

However, if you simply change your mind after the 10 days, we will still offer you a store credit towards your next order after we receive and process your return.

To start an exchange, refund, store credit, or report a faulty/defective item, please contact us via the below form within 5 business days of receiving your order. If 15 business days have gone by, we, unfortunately, cannot process your request.

Please note, that all postage costs for returns & exchanges must be covered by the customer and any returned items must be in the original safe packing. Items that do not meet these criteria are non-returnable.

*Please do not send us anything before first getting in touch.* 

Have a question? We would love to hear from you.