Shipping (Australia & International) and Refunds

We Care - From Studio to Your Door. At Contemporary Co, every piece we send is handled with the same care and respect as the artists who created it. Because our collections are handcrafted and often delicate, each order receives gallery-grade, fragile packing to ensure it arrives safely and beautifully. We’re proud to offer a Breakage-Free Guarantee — if your piece arrives damaged, we’ll replace or exchange it with no fuss. That’s our promise to you.

Christmas 2026 Delivery Dates

To receive your order before Christmas, please order by:

  • In-stock items, standard shipping: order by Friday 11 December
  • In-stock items, Express Post: order by Thursday 17 December
  • Western Australia, Northern Territory, Tasmania and regional areas: order by Wednesday 9 December for standard shipping, as delivery takes longer
  • Custom and engraved awards: order by Tuesday 1 December, to allow for production, engraving and delivery
  • International orders: please contact us as early as possible. Overseas Christmas deadlines are much earlier. 

These dates apply to in-stock items. Pre-order items ship in 5 to 6 weeks and are not included. Orders placed after these dates will be shipped as quickly as possible, but may arrive after Christmas.

Australia-Wide Shipping

Packed to Protect - Every order is handled with care and sent via a fragile shipping service.

Dispatch: In-stock items are shipped within 48 hours (Monday–Friday, excluding public holidays).

Standard Rates:
 Orders under $150 → $15 flat-rate shipping
 Orders $150 and over → Free shipping

Express Post:
 Orders under $100 → $25
 Larger items or orders over $100 → $45
 *If postage costs less, we’ll refund the difference — always.

International Shipping

We ship all over the world weekly, sharing Australian craftsmanship with customers across the globe. Please contact us using the form below, and our team will send you a custom shipping quote and estimated delivery time for your location. Every piece is packed to gallery standard to ensure it arrives safely, wherever you are.

Returns & Store Credit Policy

We want you to feel completely confident shopping with us. Every piece in our collection is handmade, which means slight variations in colour, pattern and shape are a natural (and beautiful!) part of the process. These differences make each piece one-of-a-kind and are not considered faults.

Change-of-Mind Returns

If you change your mind, we’re happy to help. Returns are accepted within 7 days of delivery for a store credit, provided the item is unused and returned in its original packaging.

Custom-made, personalised and engraved pieces can’t be returned for change of mind, as they’re made especially for you.

How to Return

Please contact us within 7 days of delivery. We’ll confirm the details, and you can then repack your item securely in its original packaging. Return postage is the customer’s responsibility. Returns must reach us within 15 business days of delivery to be processed. 

If Something Arrives Damaged

If your item arrives damaged or faulty, please reach out straight away with photos and we’ll take care of it for you. We’ll replace or exchange it, as set out in our Breakage-Free Guarantee. Handmade variations are expected and aren’t classed as faults.

Our policies are in addition to your rights under the Australian Consumer Law.

Need Help?

Text us on 0416 575 561 or use the contact form below. Our team is always happy to help and will respond as quickly as possible.