Shipping (Australia & International) and Refunds

We Care — From Studio to Your Door. At Contemporary Co, every piece we send is handled with the same care and respect as the artists who created it. Because our collections are handcrafted and often delicate, each order receives gallery-grade, fragile packing to ensure it arrives safely and beautifully.We’re proud to offer a Breakage-Free Guarantee — if your piece arrives damaged, we’ll replace or exchange it with no fuss. That’s our promise to you.

Australia-Wide Shipping

Packed to Protect - Every order is handled with care and sent via a fragile shipping service.

Dispatch
In-stock items are shipped within 48 hours (Monday–Friday, excluding public holidays).

Standard Rates
Orders under $150 → $15 flat-rate shipping
Orders $150 and over → Free shipping
Express Post:
Orders under $100 → $25
Larger items or orders over $100 → $45
*If postage costs less, we’ll refund the difference — always.

Christmas Delivery Cut-Off Dates — Australia Post 2025

To help ensure your gifts arrive in time for Christmas, please see our recommended order cut-off dates based on Australia Post’s 2025 guidelines:

Australia-Wide (All States & Territories)

Standard Post: Order by 17 December

Express Post: Order by 19 December

South Australia Only

Standard Post: Order by 20 December

Express Post: Order by 21 December

We will continue to dispatch orders promptly, but please note that delivery times are ultimately determined by Australia Post. We always recommend choosing Express Post for the fastest and most reliable Christmas delivery.

Please use a secure residential address — we don’t ship to PO Boxes unless arranged directly. Once a parcel is marked Delivered, Contemporary Co is not responsible for lost or stolen items.

International Shipping

We ship all over the world weekly, sharing Australian craftsmanship with customers across the globe.

Please contact us using the form below, and our team will send you a custom shipping quote and estimated delivery time for your location.

Every piece is packed to gallery standard to ensure it arrives safely, wherever you are.

Returns & Store Credit Policy

We want you to feel completely confident shopping with us. Every piece in our collection is handmade, which means slight variations in colour, pattern and shape are a natural (and beautiful!) part of the process. These differences make each piece one-of-a-kind and are not considered faults.

Change-of-Mind Returns

If you change your mind, we’re happy to help.

Returns are accepted within 7 days of delivery for a store credit, provided:

The item is unused,

Returned in its original packaging, and

Is not a custom-made or personalised piece.

How to Return

Simply contact us within 7 business days of delivery.

Repack your item securely in the original packaging.

Return postage is the customer’s responsibility.

Returns can’t be processed after 15 business days.

If Something Arrives Damaged

If your item arrives damaged or faulty, please reach out straight away with photos — we’ll take care of it for you.

(Handmade variations are expected and not classified as faults.)

Need Help?

Text us on 0416 575 561 or use the contact form below — our team’s always happy to help and will respond as quickly as possible.

SHIPPING, EXCHANGE & REFUND POLICIES