Shipping policy

Shipping (Australia & International) & Returns

We Care — From Studio to Your Door

At Contemporary Co, every piece we send is handled with the same care and respect as the artists who created it.

Because many of our collections are handcrafted and delicate, every order is professionally packed using gallery-grade protective packaging and shipped via trusted courier services to ensure it arrives safely.

We're proud to offer our Breakage-Free Guarantee. If your piece arrives damaged in transit, we'll happily replace or exchange it. That's our promise to you.

Australia-Wide Shipping

Packed to Protect

Every order is carefully packed and shipped via a fragile freight service.

Dispatch

In-stock items are generally dispatched within 48 business hours (Monday–Friday, excluding public holidays).

Made-to-order and personalised pieces will vary depending on the artist and production time. Estimated lead times are shown on the individual product page where applicable.

Standard Shipping

  • Orders under $150 – Flat rate $15 Australia-wide
  • Orders $150 and over – FREE Standard Shipping Australia-wide

Express Shipping

  • Orders under $100 – $25
  • Orders over $100 or larger items – $45

If the actual postage cost is less than charged, we'll happily refund the difference.

International Shipping

We proudly ship Australian-made craftsmanship all over the world.

If you're ordering from outside Australia, please contact us for a personalised shipping quotation and estimated delivery timeframe.

Every international order is packed to the same gallery standard to ensure it arrives safely wherever you are.

Returns & Store Credit Policy

We want you to feel completely confident shopping with Contemporary Co.

Every handcrafted piece is individually made by Australian artists. Slight variations in colour, pattern, texture and shape are part of the handmade process and celebrate the uniqueness of every piece. These natural variations are not considered faults.

Change of Mind

If you change your mind, we're happy to offer a store credit, provided:

  • You contact us within 7 days of receiving your order.
  • The item is unused and in its original packaging.
  • The item is not custom-made, personalised or made to order.

Returning Your Order

To organise a return:

  • Contact us within 7 business days of delivery.
  • Repack the item securely using the original packaging.
  • Return postage is the responsibility of the customer.

Unfortunately, returns requested after 15 business days cannot be accepted.

If Your Item Arrives Damaged

If your order arrives damaged or faulty, please contact us as soon as possible and include photographs of both the packaging and the damaged item.

We'll arrange a replacement or exchange promptly under our Breakage-Free Guarantee.

Need Assistance?

If you have any questions regarding shipping, returns or your order, we'd love to help.

Text or call: 0416 575 561